Shareholder FAQs

If you are interested in becoming a shareholder in Connect Group PLC, you may find these frequently asked questions helpful.

  • What is a registrar?

    A registrar is responsible for maintaining the register of a company's shareholders. This records the names and addresses of all ordinary shareholders and the number of shares that each shareholder owns. The register is maintained by Equiniti ('the registrar'). The registrar updates the register when a shareholder's personal circumstances or shareholding change, and also send out dividend cheques and share certificates.

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  • What is a share certificate?

    A share certificate is evidence of share ownership. It should be kept in a safe place, as it will be needed if you want to sell all or some of your shares in the future.

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  • What am I entitled to as a registered shareholder?

    When you either buy shares or have them transferred into your name, you become a part owner of the Company. The benefits of owning shares include:

    • a right to receive dividends. These are normally paid twice a year.
    • the right to attend, vote and speak at meetings of shareholders, including the Annual General Meeting. Each year you will be invited to attend and vote at the Company's Annual General Meeting. Full details will be posted on this website well in advance of the meeting.
    • the receipt of financial information. Each year a copy of the Annual Report and Financial Statements and Notice of Meeting is provided electronically or by post to all shareholders.
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  • Is it possible to receive company information and vote my shares electronically?

    Yes. Shareholders can arrange to obtain annual and half-year reports electronically and to submit voting instructions online at shareholder meetings by registering on the Connect Group shareholder dealing service centre.

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  • Who do I contact about share registration?

    For all enquiries concerning shares and/or dividends, please contact the registrar in the first instance.

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  • I have just changed my address, who needs to know?

    When you change address, it is important to inform the registrar as soon as possible to ensure that the register is updated and you receive all shareholder communications and dividends. You can send a letter to the registrar, which should include the following:

    • your name in full, as shown on your share certificate(s)
    • your previous address
    • your new address
    • your shareholder investor code

    All such correspondence must be signed. For security reasons, the registrar cannot accept address changes over the telephone or by email.

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  • I have recently changed my name, what should I do?

    It is important to inform the registrar  as soon as possible. You should write to the registrar giving full details of the following:

    • your old name
    • your new name
    • a copy of any legal documentation, such as marriage certificate or deed poll

    Where your name has changed as a result of separation or divorce, and you wish to revert to your maiden name, a copy of any supporting documentation must be sent to the registrar. All correspondence must be signed. For security reasons, the registrar cannot accept name changes over the telephone or by email.

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  • What should I do with my share certificate?

    Share certificates are evidence of your ownership and should be kept in a safe place. You will need them if you want to sell all or some of your shares in the future. We recommend that you keep a separate record of the certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.

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  • What should I do if I have lost my share certificate?

    The registrar keeps a record of your name, address and the number of shares you own and can arrange to issue a replacement certificate if necessary. If you have lost a certificate, please report this to the registrar as soon as possible so a "stop" can be put on that certificate. Before a replacement certificate can be issued, you will be sent an indemnity form to complete. This safeguards the Company should a dispute arise over ownership of the shares at a later stage.

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  • I have more than one certificate, can they be combined?

    If you have several Smiths News PLC or Connect Group PLC share certificates you can ask for these to be consolidated into one. Please send them to the registrar, together with a covering letter. There is a charge to private shareholders for this service. You should retain the counterfoils as they may be required for tax purposes. Shareholders returning certificates might wish to use "sign on receipt" post when returning share certificates.

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  • What is my investor code?

    Shareholders are given a unique reference number called an investor code. This is shown on proxy cards, dividend counterfoils and share certificates issued by the registrars and should be quoted in all correspondence. We recommend that you keep a separate record of your investor code.

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  • I have two different investor codes, why?

    If you have bought shares in Smiths News PLC or Connect Group PLC at different times and the name and address you have supplied to the registrar differs, even slightly, from earlier details, another account may be created. If this happens and you want the accounts combined you should contact the registrar, otherwise you may receive more than one copy of our shareholder documents. There is no charge for this service.

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  • What if I lose my tax voucher?

    If you lose a tax voucher you should contact the registrar, confirming which tax voucher has been lost. A duplicate will be issued upon payment of an administration charge.

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  • Is this a good time to buy/sell Connect Group PLC shares?

    Under the Financial Services and Markets Act, we are not authorised to provide advice to investors on share dealing. For such advice, please contact your stockbroker or financial adviser.

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  • How can I check today's share price?

    The latest share price is available on the share information section of this website as well as through other information services.

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Investor Contact

For all enquiries concerning Investor Relations, please use the contact details below:

Phone: 01793 563638
Email: investor.relations@connectgroupplc.com

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